Article 1. Conditions for withdrawal and refund eligibility
1. A full refund is available within 7 days from the payment date if there is no usage history. 2. Refunds are not available once usage history exists.
Refund / Cancellation Policy
Article 2. Recurring billing refunds
1. Recurring billing services must be cancelled before the billing date. 2. Amounts already charged are not partially refunded, and billing stops starting from the next billing cycle.
Article 3. Token Validity Period and Expiration
1. The validity period of purchased or charged tokens is 1 year from the date of purchase or charge. 2. Tokens that are not used within the validity period will automatically expire upon expiration of the validity period, and expired tokens cannot be restored or refunded. 3. If tokens have been purchased or charged multiple times, the tokens charged first will be deducted first.
Article 4. Refund method
1. Refund requests may be submitted through customer support or email. 2. Refunds are processed within 3 to 7 business days depending on the payment method.
Article 5. Exceptions
A full refund will be provided if normal service delivery becomes impossible due to a service outage or reasons attributable to the Company.
Article 6. Consumer compensation standards
Any matters not specified in this refund policy are governed by the Electronic Commerce Act and other applicable laws.